Trade Assurance
After-sales protections
Additional services and support for eligible products
On-site service & free replacement parts
Receive additional support with our on-site installation, maintenance, repair, and free replacement parts services for 1 year after the purchase. Service is provided in your local area or an engineer will come to you. Claim compensation if the service received differs from the agreed terms.
How to apply for after-sales service and support
1
Find products that support after-sales services
Find product that support 'On-site service and free replacement parts' or 'Free replacement parts'.
2
Apply for service
Go to My orders > Order details to fill in your request.
3
Receive service
Seller provides a solution, or you are eligible for compensation. To view your after-sales requests, go to My WorldTradeX > Orders > Refund Requests > After-sales services.
