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Welcome to WorldTradeX

Trade Assurance

Enjoy protection from payment to delivery on WorldTradeX

How we protect your purchases on WorldTradeX

Trade Assurance makes it easier and safer for both buyers and suppliers to do business globally. Here is how it works.

1

Start trade assurance order

You reach an order agreement with a supplier on WorldTradeX.com.

2

Pay through WorldTradeX

Check out with an online payment method or make a wire transfer via WorldTradeX

3

Payment held in escrow

Your payment is held in escrow and released to the supplier.

4

Get money back if order terms are not met

We will assist you in reaching a resolution, including refunds.

What is Covered

Safe & easy payments

Money back policy

Shipping and logistics

After sales protection

Safe and easy payments

Every payment you make through WorldTradeX is encrypted, secure, and processed in as quickly as 2 hours.

Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency.

You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow.

Money-back policy

Claim a refund to get your money back if your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues.

If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.

Shipping & logisitcs services

Reduce inventory uncertainty knowing your order will be delivered by a fixed date or you receive platform compensation with our On-time Delivery Guarantee.

With WorltTradeX Logistics, you can enjoy the reliability of our own logistics network and track your shipment in real-time for most countries and regions around the world.

After-sales protections

Get support at your doorstep with our on-site installation, maintenance, repair and free replacement parts services for eligible products.

If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.

Buyer voices

See how Trade Assurance benefits others like you.

Terms & Conditions

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Trade Assurance guide

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Customer Service

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Video tutorials

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