Trade Assurance
Enjoy protection from payment to delivery on WorldTradeX
How we protect your purchases on WorldTradeX
Trade Assurance makes it easier and safer for both buyers and suppliers to do business globally. Here is how it works.
Start trade assurance order
You reach an order agreement with a supplier on WorldTradeX.com.
Pay through WorldTradeX
Check out with an online payment method or make a wire transfer via WorldTradeX
Payment held in escrow
Your payment is held in escrow and released to the supplier.
Get money back if order terms are not met
We will assist you in reaching a resolution, including refunds.
What is Covered
Safe & easy payments
Money back policy
Shipping and logistics
After sales protection
Safe and easy payments
Every payment you make through WorldTradeX is encrypted, secure, and processed in as quickly as 2 hours.
Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency.
You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow.
Money-back policy
Claim a refund to get your money back if your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues.
If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.
Shipping & logisitcs services
Reduce inventory uncertainty knowing your order will be delivered by a fixed date or you receive platform compensation with our On-time Delivery Guarantee.
With WorltTradeX Logistics, you can enjoy the reliability of our own logistics network and track your shipment in real-time for most countries and regions around the world.
After-sales protections
Get support at your doorstep with our on-site installation, maintenance, repair and free replacement parts services for eligible products.
If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.
Buyer voices
See how Trade Assurance benefits others like you.