Trade Assurance
Money Back Policy
We will assist you in reaching a satisfactory resolution, including refunds or compensation, for product quality issues or other breaches of our terms and conditions
Refund Policy
Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.).
30 or 60-day refunds*
You are entitled to refunds within 30 or 60 days from the delivery date.
Quick refunds
If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund.
Resolution support
If there's a problem with your refund, we will help mediate to get your money back.How to apply for refund
1
Apply for refund if order doesn't meet the agreed terms
Go to My orders > Order details to apply..
2
Negotiate with the supplier
If the supplier does not respond or you are unable to reach a consensus, escalate the case for WorldTradeX.com to help resolve.
3
Get your money back
Receive your refund after the case is processed.
Refund Policy
Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.).
Easy & free returns
Enjoy hassle-free returns at no cost within 30 days from the delivery date.
Save time spent on delivery
Reduce waiting times with quick delivery to your local warehouse.
Get your money back
Receive a full refund once the return has been processed.*Available for orders under US $3,000 and to buyers in Australia, Belgium, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Korea, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Saudi Arabia, Spain, Switzerland, Ukraine, United Arab Emirates, the United Kingdom, the United States and more to come. Read our terms and conditions for full eligibility requirements.
How to apply for Easy Return
1
Find products that support Easy Return
2
Apply for refund if product doesn't meet the agreed quality
Go to My orders > Order details to apply.
3
Return to local warehouses for free
Send the product to a local warehouse according to the return instructions provided.
4
Get your money back
Receive your refund after the case is processed.
